Simply Smart Home
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Frequently Asked Questions
Switchmate Basics
What is Switchmate?
Switchmate is a sleek, minimalist smart lighting device that magnetically snaps on to any standard toggle or rocker light switch, enabling users to control the switch via the Switchmate companion app.
How do I install Switchmate?
Switchmate uses powerful magnets to snap onto the screws of a standard toggle or rocker light switch. Simply snap it into place and connect it to your smartphone.
How does Switchmate work?
Switchmate uses Bluetooth technology to connect to your iPhone or Android phone. If your phone is on this list and is either made by Apple or runs Android, Switchmate will work with your phone. Switchmate typically ranges up to 45 m (150 ft) depending on where you are standing.
What platforms is the companion app available on?
The app is available on both iOS and Android platforms.
Will Switchmate work on my light switches?
Switchmate will fit most standard Toggle or Rocker light switches.
Does Switchmate use WiFi?
Switchmate currently does not have WiFi enabled because of decreased battery life. We are working to make Switchmate’s capabilities better every day!
How long does the Switchmate battery last?
The current model of Switchmate uses 2 AA battery and will last 8-12 months.
Customer & Technical Support
How do I turn Switchmate on or off?
Open the Switchmate App, then tap the associated device icon.
I’m having trouble pairing or connecting to my Switchmate
Different types of phones may behave differently when connecting to Switchmate, if you experience issues connecting try each of the following steps and re-try pairing. If that does not resolve the issue, continue to the next one:
- Turn off Wi-Fi
- Close the Switchmate app and all other apps and restart the Switchmate app.
- Turn Bluetooth off and then back on.
- Reset Switchmate by removing the AA batteries from the back of your unit, then reinstall the batteries.
My Smartphone cannot add multiple Switchmate Devices
Move other Switchmate devices 5 feet away from the device you are trying to connect.
My Smartphone cannot connect to my 1st Switchmate device after adding a 2nd Switchmate
Turn Bluetooth off and then back on to ensure Bluetooth isn’t getting stuck pairing to the device.
My Switchmate Timer isn’t working
- Check the Switchmate’s Timer Settings
The Switchmate’s Timers are synchronized with your smartphone’s clock. Please make sure that the times set are saved during set up. If two Smartphones are connected to the same Switchmate, the Switchmate will sync up its clock with the last Smartphone connected. - Check Light Switch
Check that Switchmate is securely attached to the light switch and verify that it is able to turn the light switch on/off properly. - Reset Switchmate
Take the batteries out of the Switchmate and put them back in.
My Welcome Home Feature isn’t working
- Switchmate must be in the OFF position for the Welcome Home Feature to initially engage.
- Check that Switchmate is securely attached to the light switch
- Reset Switchmate: Take the batteries out of the Switchmate and put them back in.
My Switchmate takes a long time to re-connect to my Smartphone
Close all apps and re-launch the Switchmate App, and try turning Bluetooth off back on.
How do I know my Switchmate is in the right orientation and not upside down on my light switch?
The ▲Top arrow on the back of Switchmate should point to the same direction as the Up/On position of your light switch.
How can I check visually if my Switchmate is in ON or OFF position?
On the back of the Switchmate, you will find ON and OFF labels. Your Switchmate must be in the OFF position for your Welcome Home feature to operate properly.
Shipping & Returns/Exchanges
When will my Switchmate order ship?
You can expect your Switchmate order to ship within 1-2 business days of your order. Once shipped the transit time varries dependent upon what shipping you select at checkout.
Can I exchange my Switchmate for another type?
If you need to exchange your Switchmate just contact our support team within 30 days of your purchase and we can provide an exchange
Can I return my Switchmate for a refund?
All orders on SimplySmart Home are refundable within 30 days of your initial purchase. If you purchased the wrong type or color, we will gladly exchange it for you within 30 days of your purchase.
I purchased somewhere else, can I exchange or return my Switchmate to you?
If you purchased from a retailer it is up to them whether or not to allow exchanges or returns and unfortunately we cannot help unless it is an issue covered by our Warranty
Register Your Products For Warranty Converage
Register today to ensure that you are covered by our one year warranty to review the warranty policy.
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